On 5/1/24 NaVey told her mother she ordered a new SS benefit card and credit card which will be mailed to the house. A few days later, the cards arrived in the mail but her mother was not able to get ahold of her (phone not in service). It has been over two months and NaVey has not called or picked up the cards. NaVey would normally call her at least once a week and she really wanted those cards.